Bali Package Tour

To book a tour, you must make an advance payment of at least 50% of the cost.
(the rest of the money can be paid to the guide or driver already on the spot)

Payment methods:

— Transfer to the company's account from any local bank.

— VISA and MasterCard cards (secure payment through a large payment aggregator - Xendit)

— Cash through any branch of a local bank or cash desk of Alfamart stores (map of payment locations)

— Other payment methods through partners

The cost of an individual tour is calculated by the manager based on your preferences 

If an individual tour is cancelled:

— The period from 180 to 31 days before the start date of the tour  is withheld 10% of the paid cost

— The period from 30 to 14 days before the start date of the tour is withheld 30% of the paid cost

— The period from 13 to 4 days before the start date of the tour is withheld 50% of the paid cost

— Less than 3 days before the start date of the tour, including the day of the tour or no-show, 100% of the paid cost is deducted

If you cancel a group tour:

— Payment for participation in group tours is non-refundable, except in cases of cancellation of the tour at the initiative of the organizer.

Refund policy

— If the customer has not paid the required amount by the due date, the contract and the reservation are canceled.

— Refunds are made at the exchange rate set by the Bank of Indonesia on the day of payment.

— The term for consideration of the return is up to 5 calendar days from the date of the appeal.

— The refund period is up to 14 calendar days from the date of the positive decision.

Volcano climbing information

The volcano and weather conditions are unpredictable. We cannot take control of the fog, rain, ban on ascent / descent. Therefore, by paying for this trip, you agree to any weather conditions during the ascent.

Climbing the volcano requires comfortable shoes and warm clothes. At night, the temperature can drop to 7-10°C. At the top, you will be wet, so you will need to change into dry and warm clothes.

You can buy / rent warm clothes (jackets, pants, hats) on the spot.

Leave bulky suitcases at home and take only the essentials (standard backpack) with you.

For girls with gel varnish: we advise you to shorten your toenails as much as possible and soften the corners before climbing.

Each participant must have a doctor's certificate of health. If it is not available, you can arrange it at the foot of the volcano on the day of the ascent. To do this, send us a photo of your passport in advance (cost 50,000 IDR)

Timing: This time frame is approximate and subject to change due to road conditions and weather. We cannot guarantee visits to additional points (village, bridge, acid waterfall).

Places in the car are not fixed for participants of the trip. Please swap places at stops for overall comfort.

Accommodation in the hotel provides double rooms designed for both mixed couples (male and female) and for a group of two men or two women.

Service outside of Bali: Conditions may be different than what you are used to, so please treat the locals with understanding.

Please calculate your strength, as the ascents take place at night and require endurance. Climbing can be challenging, so make sure you're ready for an active journey.

Some areas may be hazardous, so please be extremely careful. Your health is your responsibility and we are not responsible for accidents. Please be vigilant and follow the guide's instructions. You also need to have insurance that will cover any unforeseen situations during the trip.

We recommend that you check the details with our manager.